Refund Policy

We accept returns for defective or incorrect items. Please contact us within 14 days of receiving your order to request a return. Custom items are generally not eligible for return unless there is a manufacturing error.

Eligibility for Replacement or Refund

1. The item must be unused and in its original condition as received to qualify for a return.

2. Returns will only be accepted with a valid order number.

3. Refunds must be linked to an associated order number.

4. Claims for shortages or damages must be made within 3 days of receipt. Ensure you check all blank product shipments for accuracy before decorating the items.

If you do not receive the goods or have concerns about the product, you must submit a request within 20 days of shipment. Returns for orders older than 20 days will not be accepted (From the time of the order)

Non-Refundable Situations

Refunds are not available for the following cases:

1. Non-product quality issues, such as color discrepancies due to screen displays.

2. Decorated, washed, or worn items.

3. Items returned without original packaging, tags, or stickers. For quality inspection, you may open one cap.

4. Sale items and final sale items.

5. Sample orders (any order of fewer than 5 pieces).

6. Orders not delivered due to third-party service issues, such as wrong address, unless the Guaranteed Delivery Service was purchased.

Return Fees

1. Consumer Responsibility: If the return is due to personal reasons (e.g., changing the product or color or subjective preferences), the consumer is responsible for the shipping fees, which vary depending on the courier.

2. Company Responsibility: If the return is due to damage caused by us, the consumer will not bear the shipping fees.

Return Process

1. If you believe you received a defective product, email support@foremostcaps.com with "Claim" and your order number in the subject line. Provide a brief description of the defect and include pictures of the product.

2. Attach proof of purchase, such as a receipt or order confirmation.

3. Wait for confirmation before sending the product back. All returned items must include their original packaging, tags, and stickers, and be in new condition.

4. Approved refunds or replacements will be processed within 2–3 business days, and you will receive a notification via email.

Return Addresses:

Allen Wang, 86 15312609161  Email: support@foremostcaps.com
#11 GuoQiang Road, QinZao Street, Nantong City, Jiangsu Province, China, 226011

Order Cancellation or Editing

To cancel or edit an order, contact support@foremostcaps.com.

• You can cancel or edit the order without fees before the product ships.

• Once shipped, cancellations or changes (e.g., to the product or color) are not allowed.

Refund Process

1. After receiving and inspecting the returned item, we will notify you by email regarding the approval or denial of your refund.

2. Approved refunds will be processed and automatically applied to your original payment method within 7 days. If the refund does not appear, contact your bank or our support team for assistance.